If our properties are forced to close by the government then we can move your booking to a later date (prices vary throughout the year), issue a voucher so you can rebook once you have dates organised (valid for 1 year) or issue a refund. Please note a refund can only be issued when our properties have been forced to close by the government.

If you are unable to travel to our properties due to COVID-19 government travel restrictions (tier system) and our properties are open, we can move your booking to a later date (prices vary throughout the year) or issue a voucher so you can rebook once you have dates organised (valid for 1 year). Please note a refund cannot be made if our properties are open.

If you test positive for COVID-19 and have to cancel your booking, we are happy to provide documentation for your travel insurance company. Please note a refund cannot be made if our properties are open. See section 4 of our Terms & Conditions for cancellation fees.